Why Wal-Mart Outdid K-Mart
Number of pages:
3
ABSTRACT:
3 pages in length. It is not difficult to ascertain the reasons why Wal-Mart has overtaken K-Mart in the discount chain rivalry: inflexibility and lack of open-mindedness, as well as a decidedly lazy approach to customer service are the primary causes. In an industry that is fueled upon the slightest discrepancy, it is quite obvious that K-Mart's chairman, president and chief executive Mr. Antonini does not have a clue as to the most effective way to run his business. Mr. Glass, however, who is Mr. Walton's successor, understands perfectly the necessary elements that have catapulted Wal-Mart to the incredible heights it has achieved. The writer discusses the various reasons why Wal-Mart outdid K-Mart. No sources cited.
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File: D0_WalKmrt.doc
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