TQM in Manufacturing, Retail and Nonprofit Organizations
Number of pages:
4
ABSTRACT:
A 4 page paper differences in assessing customer satisfaction in different sectors of operation. Total Quality Management (TQM) as a philosophy still is alive and well, although its components – such as continuous improvement and customer satisfaction – receive direct and intense attention. The purpose here is to assess components of customer satisfaction in manufacturing, retail and nonprofit settings, using Dell, Wal-Mart and the American Red Cross as example organizations. Bibliography lists 7 sources.
FILE NAME:
File: CC6_KStqm3sectors.rtf
Send Me This Paper
Back to Papers